WHAT CAN YOU EXPECT WHEN CONTACTING PRACTICE 1
- An appropriate telephony and call handling system which also provides analysis data to the practice.
- A recorded bilingual introductory message in place, which includes signposting to other local services and to emergency services for clearly identified life threatening conditions.
- Appropriate and accessible alternative methods of contact, including digital solutions such as SMS text messaging and email, as well as face-to-face (When required)
- The ability to request a non-urgent call back via a digital format (Email - E-consult)
- This Website will provide details on how to access services
- Appropriate care navigation to meet your needs
- Clinical triage offered same day for urgent matters