Appointments

How to make an appointment at Practice 1              

Practice 1 is available between 08:00 and 18:30, Monday to Friday,  if  you feel that you need to be seen  or need to speak to someone, please call us or pop into reception and book an appointment.

When calling or visiting the surgery  you will speak to or be greeted by a care navigator who will assess your condition and direct you to the most appropriate person to respond to your request. This may not always be a doctor, your issue may have been redirected to one of our other services available within the practice. 

Our appointment system has changed slightly and now functions in the following way : 

All calls are documented as telephone triage when taken initially. The clinician will make contact with you and decide the next step whether this be face to face or medication etc. 

The care navigators that take your calls will ask you what the problem is. Depending on this information, you may be redirected to another service or put down for an appointment with the appropriate service. 

Please Note: Our staff are operating under the instructions of the Doctors. The doctors are aware that the staff need to ask you questions when you call.

Please understand this and be courteous to our staff who are only following procedures. Please also bear in mind that all our calls are recorded and we operate a zero tolerance policy on patients being abusive or aggressive towards our staff.

Cancellations

If you cannot keep or no longer require your appointment, please notify us as soon as possible so that we can offer the appointment to someone else.